Pathetic service

<p>I took out a building bond with Investec last year and signed many legal documents with them as part of the loan agreement. The builder signed a waiver of builders lien that Investec required however Richard from Investec claims that this is not a contract between the builder and Investec to which i disagree. Richard and a Quantity Surveyor came to the building site and I showed them many issues on site to which the QS then said that maybe they should send a letter to the builder stating that they know of the issues and that if the builder doesnt start to comply with the requirements as set out in the lien, then Investec will not be paying out any money. I asked them on site subsequently to please send a letter to the builder to make sure he understands the legality of the lien and to reiterate the lien, which was my only request. </p> <p>I emailed and called Richard from Investec many times to ask about the letter that his QS said that they will send to the builder and his response was that they are either busy wording it correctly or that its a generic letter covering all their clients in the same development. I even asked what will be said in the letter, to which Richard said that it will be a generic letter stating that Investec has heard of the workmanship issues and they will "pull the plug" should the builder not comply with his responsibilities. This back and forth communication lasted just under two months.</p> <p>After Richard from Investec deliberately ignored my emails, I called client care and they advised him to call me back to which he did and lies and says that he never mentioned that he would send a letter to the builder. I have it in writing asking him about the status of the letter to the builder and he always ignored that part of the email. So if he never planned on sending a letter initially then why not just say so initially instead of lying. I also told him that I will be closing my account with Investec and the reply I received was "no problem, just send me an email stating that".</p> <p>My advice to Investec clients is to never take out a building loan from them as they are completely useless when it comes to their own policy and they never give their clients any support whatsoever during building a home. It feels like they support the builder instead of their own client. I have colleagues who say the very same thing about Investec with regards to building loans and this is a so called private bank. Whats amazing is that Investec approached me to bank with them and not the other way around. I will not be a client of theirs for much longer.</p> <p> </p> <p> </p>