Opening an RA and TAX free with Investec is taking 3 months & communication and customer care are non existent

I requested my banker to arrange for the opening of an RA and a TAX free in July 2025 for the first debit orders to go off on the 25th of August 2025.

The process started and after sending all required documentation on the 13th of August 2025 , I heard nothing from the Investec Investment division. Post escalating the matter it was bought to my attention by Simone , that their team member dropped the ball and they will take corrective measures internally.

Post the back and forth and the frustration with the awful and poor service , I get from the Investec team , they started making some progress again . Unfortunately due to the Investec poor service and mistakes , the RA and TAX free would have to move to starting in September and they will debit my account for both.

The debit order went through for the RA and still no communication was received on how far everything is and what are the next steps , my banker Tiro seems to not be a person they care to respond to and it results with him being the worst banker ive had in the 6 years i have been with Investec.

The TAX free is in limbo , i have not received any communication , received an email that they tried debiting my account and could not because of insufficient funds and i moved money from the prime saver to the main account and alerted them to debit it and they did not reply.

It has been two months of hell with the worst kind of service from Investec , I follow up every second day and dont get any responses (Since Simone went on leave ) .

I have 2 other RA's and it did not take this long with them , I am also transferring another RA to the one im opening with Investec and I will not be able to tell you if the 100 days transfer process has started or not .

I requested Simone to formalise my complaint , because my issue was escalated to her as a manager and asked she formalises my complaint , because when asking for channels where i can complain I dont get any assistance .

Im frustrated that something so simple has become so lengthy and unnecessary , with the worst kind of customer care and communication.

I dont know what else I can do in this instance to get assistance , because the people who are meant to assist , my banker , the PBA , the Investment team are all *********** and they dont care about customer experience .

Im assuming it takes half the year to get an RA finalised with Investec , if I had known i would not have wasted my time , energy and resources to get the employees to do their jobs.