nvestec Private Banking: Poor follow-through and communication

Item: Investec
Rating: 1
Author: Willem B

I approached Investec Private Banking to move a multi-entity banking relationship across (personal plus business). Documents were supp**** quickly and in full.

Despite repeated assurances and timelines, communication stalled and there was no consistent, accountable follow-through. A premium offering should not operate like this.

I’m available should a senior representative wish to review the handling of this onboarding.

Helpful (0)

Replies (3)

Investec's replyOfficial

19 Jan 2026, 15:55

Thank you for bringing this matter to our attention. We will follow up with our Private Banking team, and ask that they contact you to assist further.

Investec's reply19 Jan 2026, 15:55

Official

Thank you for bringing this matter to our attention. We will follow up with our Private Banking team, and ask that they contact you to assist further.

Willem B's updateReviewer Update

26 Jan 2026, 11:45

Thanks for your reply but also no one contacted me since..

Willem B's update26 Jan 2026, 11:45

Reviewer Update

Thanks for your reply but also no one contacted me since..

Investec's replyOfficial

26 Jan 2026, 11:58

One of our bankers has been in contact with you to discuss a suitable time for a phone call to give you feedback on your application.

Investec's reply26 Jan 2026, 11:58

Official

One of our bankers has been in contact with you to discuss a suitable time for a phone call to give you feedback on your application.