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Anja L
1 reviews | Active since Dec 2024
02 Dec 2024, 11:52
Non existent service yet quick to charge
Investec made a mistake on one of the petrol cards when it was embossed. I immediately reported this and was told a new card will be issued and delivered asap. Been waiting over 2 weeks for petrol cards to be delivered. When i queiry this i am told it will be escalated and yet nothing is done! I was also charged for a replaced card for a dormant card on th 19th of November yet nobody has contacted me to get the card delivered. Absolutely shocking service. Can someone tell me when i will get the cards as the ones i have are now expired?
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Replies (3)
Investec's replyOfficial
02 Dec 2024, 12:51We’re sorry to hear about the frustration you’ve experienced while trying to order a fuel card. We have been in contact with your private banker and they will update your details and order a new fuel card.
Investec's reply02 Dec 2024, 12:51
Official
We’re sorry to hear about the frustration you’ve experienced while trying to order a fuel card. We have been in contact with your private banker and they will update your details and order a new fuel card.
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Anja L's updateReviewer Update
02 Dec 2024, 14:02why does a new card need to be ordered? i have already been charged for the replacement card and can see it has been issued on my profile with an expiry date of 0f 11/27. i want to know why was i charged for this and then not delivered? what happened to the incorrect card that was not embossed correctly by Investec and that i reported 2 weeks ago to be rectified? i have once again logged onto my profile and sstill nee nothiong has been done with the card! how hard can its be? yet very quick to charge me. when will i receive teh new cards?
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Anja L's update02 Dec 2024, 14:02
Reviewer Update
why does a new card need to be ordered? i have already been charged for the replacement card and can see it has been issued on my profile with an expiry date of 0f 11/27. i want to know why was i charged for this and then not delivered? what happened to the incorrect card that was not embossed correctly by Investec and that i reported 2 weeks ago to be rectified? i have once again logged onto my profile and sstill nee nothiong has been done with the card! how hard can its be? yet very quick to charge me. when will i receive teh new cards?
Investec's replyOfficial
03 Dec 2024, 10:44We believe that your private banker's team leader has been in touch with you and they are addressing the concerns you raised. Please let us know if there's anything else we can assist you with.
Investec's reply03 Dec 2024, 10:44
Official
We believe that your private banker's team leader has been in touch with you and they are addressing the concerns you raised. Please let us know if there's anything else we can assist you with.