1 reviews | Active since Jul 2011
No service and *********** staff
Contacted your cash investment team to remove certain beneficiaries on my internet banking profile on 10 August 2018 which they escalated to the relevant department. After various emails following up on the matter, received an email on 18 September 2018 stating that my request was actioned. When I checked, the beneficiaries were still reflecting. Followed up on the same day informing Simone Britz of this. Followed up again on 26th and still nothing. Simone said she was escalating it to the complaints department. Haven't received any response from them either. This would not be the first time that I have emailed your complaints department and they do not do anything. Investec have had more than 21 working days to action the request. This is now a matter for the Ombudsman.
Hi Gabriel, we're sorry to hear about your experience. We are aware of the escalation and your request is in process. Simone will follow up with you and the relevant team in the morning to assist in resolving this matter.
Hi Gabriel, we're sorry to hear about your experience. We are aware of the escalation and your request is in process. Simone will follow up with you and the relevant team in the morning to assist in resolving this matter.