No Longer Customer Service Orientated.

Very sad to say but honestly the service and delivery from Investec has become absolutely *******. You receive very little value for the excessive bank charges a month and are better off joining a traditional mid tier bank. Advances in tech are making private banking institutions obsolete… Worse still, payments from my investec account are the slowest to clear and there is no reason for it. I did an experiment a week back when I did a payment from my other bank account at the same time as I did one from the Investec account. The mid tier bank cleared the same day, investec 2 days later…pathetic. Requests to bankers take ages to get answered let alone even acknowledged. 12 months ago I moved to a different province, informed Investec that I would like a new banker in the area. That was ignored and a few months after that got given a new banker but in the old province?! Began plans for building a new house, builders asked who I bank with, when I said Investec was told sorry we don’t deal with them as they are slow and make progress payments impossible which causes delays. I don’t know what has happened that they have lost sight of customer service but take my advice and stay well away from them or you will only have yourself to blame.