NO EFFICIENCY & BAD CUSTOMER SERVICE

I had a *****ulent debit order on my account alerted Invested , sent the email to the email to PBA_Debit.OrderReversals and cc'd the respective Banker assistant and more than a month later they had not rep**** to me.

When i called customer they said they will make the team aware.

Unfortunately more than a month later i have still not been assisted.

When following up the internal departments seems to be failing the bankers .

I am yet to receive assistance and i am disappointed with how this bank used to have the best customer service and now we dealing with Ample amount of incompetence and bad customer service.

Something needs to be done internally at investec to bring back , back office efficiency and exceptional customer service we used to receive.