Nightmare Homeloan Switch

In December 2024, my husband and I initiated a home loan switch from FNB to Investec. While the application was approved, requested changes to property ownership details caused delays. A revised offer was only received in December 2025, and it still failed to clearly show any benefit compared to our existing loan.

On 5 December 2025, we requested a like-for-like comparison. Despite multiple follow-ups via email and WhatsApp, we have received no response or updates.

The banker has shown absolutely no interest, urgency, or accountability throughout a process that has now exceeded a year. The lack of communication and apparent indifference is unacceptable and completely misaligned with the client-focused service Investec advertises.