BW
Brett W
1 reviews | Active since Nov 2017
02 Oct 2025, 18:19
Money not safe from *****?
Reporting a *****ulent transaction on my account on 21 September, my card was stopped and replaced
Afterwards the individual transaction became two.
Communication from Investec has been poor. I've been told my money is safe and the transactions are cancelled, when I responded that they still reflected on my account, I got a response the retailer now has till the 1st of October and it will be done by then.
Today, it's still not done, and no response from Investec.
I've read recently online how your service has deteriorated, and now I have first hand experience.
My banker is copied on all emails. Six so far. He's made no effort. I've raised this before. I have no idea why he's on my account. You'll only hear from him if it relates to new finance deals.
Helpful (0)
Replies (6)0
Replies (6)
Investec's replyOfficial
03 Oct 2025, 10:30Hi Brett, thank you for taking our call. As discussed over the phone, we are busy investigating this with our ***** team and have requested for a new private banker to be assigned to you.
Investec's reply03 Oct 2025, 10:30
Official
Hi Brett, thank you for taking our call. As discussed over the phone, we are busy investigating this with our ***** team and have requested for a new private banker to be assigned to you.
BW
Brett W's updateReviewer Update
04 Oct 2025, 17:23I was told I'd be refunded by end of business yesterday, once again - nothing. This is the third time you've told me I'd be refunded for the *****ulent transaction.
Literally, not a single thing has changed since reporting the transaction on the 21st of September?
If I can please be contacted by end of business on Monday - I need to know Investec's formal complaint process - it doesn't seem to be available online. I am going to have to take this external as I'm going in circles with continual empty commitments, how much of my personal time am I expected to spend on one unauthorized transaction?
Literally, not a single thing has changed since reporting the transaction on the 21st of September?
If I can please be contacted by end of business on Monday - I need to know Investec's formal complaint process - it doesn't seem to be available online. I am going to have to take this external as I'm going in circles with continual empty commitments, how much of my personal time am I expected to spend on one unauthorized transaction?
BW
Brett W's update04 Oct 2025, 17:23
Reviewer Update
I was told I'd be refunded by end of business yesterday, once again - nothing. This is the third time you've told me I'd be refunded for the *****ulent transaction.
Literally, not a single thing has changed since reporting the transaction on the 21st of September?
If I can please be contacted by end of business on Monday - I need to know Investec's formal complaint process - it doesn't seem to be available online. I am going to have to take this external as I'm going in circles with continual empty commitments, how much of my personal time am I expected to spend on one unauthorized transaction?
Literally, not a single thing has changed since reporting the transaction on the 21st of September?
If I can please be contacted by end of business on Monday - I need to know Investec's formal complaint process - it doesn't seem to be available online. I am going to have to take this external as I'm going in circles with continual empty commitments, how much of my personal time am I expected to spend on one unauthorized transaction?
Investec's replyOfficial
08 Oct 2025, 10:36We see that you have been refunded on 06-10-2025. We have also logged a formal complaint on your behalf, the team will be in contact with you.
Investec's reply08 Oct 2025, 10:36
Official
We see that you have been refunded on 06-10-2025. We have also logged a formal complaint on your behalf, the team will be in contact with you.
BW
Brett W's updateReviewer Update
08 Oct 2025, 10:39Yes - thank you. Over two weeks since reporting it.
I also requested a change in banker as I do not have confidence the one assigned has any interest in me as a client (this is not the first or second time I've had no response). As per your response above, 03 Oct 2025 at 10:30 - this has not been actioned.
I also requested a change in banker as I do not have confidence the one assigned has any interest in me as a client (this is not the first or second time I've had no response). As per your response above, 03 Oct 2025 at 10:30 - this has not been actioned.
BW
Brett W's update08 Oct 2025, 10:39
Reviewer Update
Yes - thank you. Over two weeks since reporting it.
I also requested a change in banker as I do not have confidence the one assigned has any interest in me as a client (this is not the first or second time I've had no response). As per your response above, 03 Oct 2025 at 10:30 - this has not been actioned.
I also requested a change in banker as I do not have confidence the one assigned has any interest in me as a client (this is not the first or second time I've had no response). As per your response above, 03 Oct 2025 at 10:30 - this has not been actioned.
Investec's replyOfficial
08 Oct 2025, 11:15We have been in contact with your Private Bankers and they will be in contact with you to discuss your request further.
Investec's reply08 Oct 2025, 11:15
Official
We have been in contact with your Private Bankers and they will be in contact with you to discuss your request further.
BW
Brett W's updateReviewer Update
16 Oct 2025, 19:5203 Oct 2025 at 10:30 - " have requested for a new private banker to be assigned to you."
Two weeks later, and nothing has changed. What is happening to service at Investec?
Two weeks later, and nothing has changed. What is happening to service at Investec?
BW
Brett W's update16 Oct 2025, 19:52
Reviewer Update
03 Oct 2025 at 10:30 - " have requested for a new private banker to be assigned to you."
Two weeks later, and nothing has changed. What is happening to service at Investec?
Two weeks later, and nothing has changed. What is happening to service at Investec?