Hellopeter
Share Your Experience
DN
De N

1 reviews | Active since Feb 2019

27 May 2019, 10:59

Invested managed to botch a routine account closure

After my previous dealings with Investec, I was so pleased to learn that I'm finally rid of Investec and I no longer have to put up with their atrocious level of customer service. Low and behold, Investec managed to somehow botch my account closure.

It turns out my account was not closed, as instructed in writing via email, and they still managed to accrue interest on an account that was already closed. I have the paper trail of all of this, whereby I checked and double checked and second guessed every single step of the way to ensure that it doesn't get botched, given the level of competence I've come to expect from Investec.

Anyone reading this considering Investec for their asset and wealth management? Don't. Take your money elsewhere. Then again, you may already have an account accruing interest at Investec.. you are just unaware of it. They're that prodigiously *********** that you may already have an account that you never signed up for in the first place.

0
Replies (7)
Investec
Investec's reply27 May 2019, 11:26
Official
Hi De Villiers, I am so sorry to hear about your experience with us. I have forwarded your feedback to our Complaints Team. They will be in contact with you.  
DN
De N's update27 May 2019, 12:16
Reviewer Update
I'm still eagerly awaiting a response to my email from 25 February, but I'm sure they will contact me soon. If I'm lucky it will still be 2019
DN
De N's update29 May 2019, 11:22
Reviewer Update
As expected, no response or signs of life (intelligent or otherwise) from Investec since re-filing the same complaint I brought under your attention in February. At least I am no longer surprised, because this level of service is the reason why I'm trying to leave Investec in the first place. 
Investec
Investec's reply29 May 2019, 11:46
Official
Someone will be in contact with you regarding the status of your account. 
Investec
Investec's reply29 May 2019, 13:59
Official
 Hi De Villiers, your account has been closed. A payment has also been made. 
DN
De N's update29 May 2019, 14:09
Reviewer Update
Thank you so much! I will be monitoring notifications because previous experience with Investec suggested that these confirmations don't mean much, but at least I managed to get emails out of Investec. It only took three months to respond at all, and after that it took days to close this account. You decide if that is a pleasant customer experience... nonetheless, thank you for doing something.
DN
De N's update23 Jul 2021, 07:19
Reviewer Update
I am still getting notifications for an 'inactive account'. It would appear as if Investec still has an account for me. I can't be too sure, as they don't respond to emails.