Investec’s Unwillingness to Reward Loyalty or Competitive Rates

After a 10-year relationship with Investec (my only bank since adulthood), I’m forced to close all accounts due to: - Refusal to offer competitive rates despite a flawless credit history (early settlements on 2 car loans + mortgage, zero missed payments). - Ignoring a R150,000 deposit that should have reduced my interest rate. - No escalation to credit team—despite repeated requests, only sales/relationship teams were involved.

When I asked for clarity, the response was: - “A deposit does sometimes affect the rate” (no justification for my case). - “We’re not allowed to connect you with credit teams” (lack of transparency).

After a decade of loyalty, Investec’s rigid policies and disregard for low-risk clients have cost them my business. I hope this feedback prompts reform.