ZH
Zane H

1 reviews | Active since Jul 2019

03 Sept 2019, 10:48

Investec stole all my money

Absolutely horrible experience with this bank.

Trying to switch my home loan across, and the consultant (Andries Van Niekerk) had me opening a bank account before I could even use it. One and a half months later I'm paying on the closer end of R1,000 just to cancel the account.

This is such sloppy financial advice, since the adviser knew very well my only use for the account would be warranted if I could get an affordable home loan transfer.

This is exacerbated by a reply to the above stating, "This was an oversight on my end as I was not prepared as I should have been for your account and profile." but that's it? No offer to even waive this in respect of his mistake? Absolutely PATHETIC. Adding to this, Investec passes some rule that all the employees have unlimited leave and suddenly I cannot deal with my adviser BECAUSE HE'S ON LEAVE FOR 1 WEEK OF EVERY MONTH.

I've just donated money to this sore and sick excuse of a "professional" bank that's just actually ended up *****ing my money for nothing.

All Investec gives you is a R 500 per month bank account that has the same features as any other bank's private bank account, all towards a reputation wrapper that doesn't mean **** for anybody who is intelligent enough to seek proper financial advice.

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Replies (3)
Investec
Investec's reply03 Sept 2019, 11:22
Official
Hi Zane, I am so sorry to hear about your experience with us. This is not the kind of service that we aim to provide our clients. I have forwarded your feedback to our Complaints Team and your Private Bankers. We will be in touch with you soon. 
ZH
Zane H's update03 Sept 2019, 13:53
Reviewer Update
Dealt with Investec and was treated in a way that is consistent with the issue I had - virtuosity. Well identified as this was my primary concern, and little related to Investec banking service itself.

I mostly revoke my statements.
Investec
Investec's reply03 Sept 2019, 14:33
Official
Thank you for your feedback Zane. We are so happy to hear this. Please let us know if we can assist you with anything else.