Investec slow complaint handling, zero accountability and no response to Ombud

I logged a complaint and they took days to even acknowledge it. They took weeks to respond and then declined my complaint resolution. I was contacted by a senior Investec person who said they would look into it, that person never contacted me again. I then escalated the matter to the Ombud, who said they would have 3 weeks to try and remedy the matter. No response from Investec on an Ombud case at all.

The details of the original complaint: Investec Bank requires me to register the dates and country of any overseas travel where I plan to use my Investec credit card abroad. *****ulent "card present" transactions were made on my card from overseas (Hong Kong) I do not dispute that I interacted with a phishing sms, which I thought was a genuine postal delivery that I was expecting. My complaint is that Investec should not allow overseas "card present" transactions unless I have registered my card for overseas use. This is a clear process failure on their side.