Investec Sandton: Inefficient, lack of expertise, management and capacity

On Monday 14 August I phoned Investec to try to find out how to repatriate USD held in my Investec US account to my Money-tracker account - how and when is the rate determined - is there a commission charged- and how do I go about this transaction etc . Despite spending over 30minutes on my cell phone being transferred from person to person and department to Department I failed to get through to anyone who could give me these simple questions. Finally I was put through to a lady who provided some insight but only after keeping me on hold whilst she enquired with someone else. On Wednesday I tried to fill in the associated BOP USD - rand transfer form and being uncertain as to how to fill in some sections, I phoned to enquire. The lady who provided some help the previous day had not arrived at work and I was told that someone would phone me. I am still waiting for this call and if someone did phone no message was left. In addition the email that I sent with the completed form to the lady who had sent me the form to fill in was not rep**** to? It is evident that the standard of Investec Bank has dropped considerably with people being employed who do not have either the capacity or the inclination or knowledge of the job at hand. Their people s****s and modus operandi is ridiculous. Why on earth can they not put you through to the correct person who can help you ? Maybe there is no such person at Investec bank who can help you transfer international funds from their accounts.? Its now Thursday morning, the favourable USD - rand rate has become unfavourable for the transaction I wanted to effect - and I have still no light on this subject from Investec. Grossly inefficient, uncaring - and management not in sight - what was evidently an above average bank has evidently fallen to below the average - in short pathetic and not client orientated