Investec – Prestige in Name Only

I signed and submitted a Debit Order Stop Form to prevent listed service providers from debiting my account for six months. Despite following the correct process, one of those providers still debited my account.

Two private bankers could not explain the failure. My escalation to the team leader has dragged on for over a week with the same line — “still investigating.” The complaints consultant assigned to my case is unreachable and ignores emails. Attempts to escalate to management have gone unanswered for days.

This is not the service expected from a “prestigious” private bank. I’ve been failed by Investec’s processes, private bankers, and complaints department. With such high staff turnover and similar stories from my MBA peers, it’s no surprise clients are leaving. I will now be taking my business elsewhere.