DM
Dave M
1 reviews | Active since Jun 2018
06 Nov 2018, 15:18
Investec poor service!!!
I have sent mails and made calls to Investec to confirm whether an account that has been opened in my name is legit as I worked through a brokerage. I need to be sure that this is not a **** as the funds I need to transfer to offs**** account is large. No one seems to be able to assist me!!!!!!! Pathetic service!!!!!!! I will inform the brokerage that they can close the "account" and I will rather utilise HSBC! I REALLY THOUGHT THAT INVESTEC WAS SO GREAT......I WAS MISTAKEN
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Replies (4)
Investec's replyOfficial
06 Nov 2018, 15:44Hi Dave, I am so sorry to hear about your experience with us. Please can you provide us with more details about the type of account that has been opened and who your broker is so that we can assist you.
Investec's reply06 Nov 2018, 15:44
Official
Hi Dave, I am so sorry to hear about your experience with us. Please can you provide us with more details about the type of account that has been opened and who your broker is so that we can assist you.
Investec's replyOfficial
07 Nov 2018, 11:12Hi David, thank you for providing us with the necessary information. We have contacted the individuals dealing with your account. They will be in contact with the person who owns the account.
Investec's reply07 Nov 2018, 11:12
Official
Hi David, thank you for providing us with the necessary information. We have contacted the individuals dealing with your account. They will be in contact with the person who owns the account.
DM
Dave M's updateReviewer Update
07 Nov 2018, 14:41Sir. I specifically asked you as Investec to verify this. You have embarrassed me at the brokerage dealing with this transaction to respond to my complaint. The complaint was direct towards Investec and had noting to do with the brokerage. I find this extremely unprofessional. If the account is in my name with Investec you could have verified this.,and the transactions could have continued. I will inform them to close the "account".
DM
Dave M's update07 Nov 2018, 14:41
Reviewer Update
Sir. I specifically asked you as Investec to verify this. You have embarrassed me at the brokerage dealing with this transaction to respond to my complaint. The complaint was direct towards Investec and had noting to do with the brokerage. I find this extremely unprofessional. If the account is in my name with Investec you could have verified this.,and the transactions could have continued. I will inform them to close the "account".
Investec's replyOfficial
07 Nov 2018, 15:06Hi Dave, you should have received an email from us this afternoon with the information you need. There are also direct contact details on the email should you have any further questions.
Investec's reply07 Nov 2018, 15:06
Official
Hi Dave, you should have received an email from us this afternoon with the information you need. There are also direct contact details on the email should you have any further questions.