JB
JP B
1 reviews | Active since Nov 2013
15 Jul 2019, 20:24
Investec not so great
The private banking experience is really not that great 1) Private Bankers, Investec Employees and Service Centers do not respond to emails. 2) Private Bankers do not know their products 3) One orders Foreign Currency and then Investec forgets to place the order 4) Takes 4 months to receive a document 5) It is acceptable to use bad language
When one raises the issues above then you get told to close your account and find another bank
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Replies (2)
Investec's replyOfficial
15 Jul 2019, 20:46I am really sorry to hear about your experience, JP. This is not the quality of service that we aim to deliver. I have let our Complaints team know about what happened. They are going to look into this and get in touch with you.
Investec's reply15 Jul 2019, 20:46
Official
I am really sorry to hear about your experience, JP. This is not the quality of service that we aim to deliver. I have let our Complaints team know about what happened. They are going to look into this and get in touch with you.
JB
JP B's updateReviewer Update
15 Jul 2019, 21:02There is nothing that your complaints team can do. It was a decision taken by your Head of Private Banking, yet I have all the evidence to substantiate the above.
JB
JP B's update15 Jul 2019, 21:02
Reviewer Update
There is nothing that your complaints team can do. It was a decision taken by your Head of Private Banking, yet I have all the evidence to substantiate the above.