Investec not a bank for professionals!!!!! PATHETIC!!!

Item: Investec
Rating: 1
Author: Dewald S

I submitted a form on the 13th of August to close my account, as speaking on the 2nd of September my account is still not closed.

After several mails asking to close it, it was said the fault is on their side and that they will close the account asap.

Needless to say that, all of a sudden they can't closed it because a payment went through via debit order of R89.00, and now they can't close the account because of that payment.

IF THE ACCOUNT WAS CLOSED ON THE 13TH OF AUGUST AS REQUESTED AND SHOULD'VE BEEN BECAUSE INVESTEC IS A BANK FOR 'PROFESSIONALS' THIS WOULD'VE BEEN SORTED.

NOW THEY MAKE THEIR PROBLEMS MINE!!!

Helpful (0)

Replies (2)

Investec's replyOfficial

02 Sept 2019, 13:48

Hi Dewald, I am so sorry to hear about your experience with us. This is not what we like to hear from our clients. I will follow up with the team for you and someone will be in touch soon.

Investec's reply02 Sept 2019, 13:48

Official

Hi Dewald, I am so sorry to hear about your experience with us. This is not what we like to hear from our clients. I will follow up with the team for you and someone will be in touch soon.

Investec's replyOfficial

03 Sept 2019, 08:26

Hi Dewald, your Private Banker has sent you a Debit Order Reversal Form which we require in order to close your account. Please complete the form so that we can assist with closing your account.

Investec's reply03 Sept 2019, 08:26

Official

Hi Dewald, your Private Banker has sent you a Debit Order Reversal Form which we require in order to close your account. Please complete the form so that we can assist with closing your account.