SC
Siphelele C
1 reviews | Active since Aug 2023
03 Aug 2023, 13:01
Investec makes ***** easy
I’m an Investec Client,my SIM card and Bank got hacked.Multiple *****ulent online transactions were made via Uber-Eats amounting to almost R7000,these transactions were made without my permission or verification.Investec didn’t try to verify that those *****ulent transactions were from me. Investec is refusing to reimburse my money because my Uber account is linked to my card payment.I have never given anyone my account pin. Uber also has not responded to my claim.
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Replies (3)
Investec's replyOfficial
03 Aug 2023, 13:58Sorry to hear about your experience with us. Please note that I have escalated your concerns with the Complaints team to investigate further and they will be in contact with you.
Investec's reply03 Aug 2023, 13:58
Official
Sorry to hear about your experience with us. Please note that I have escalated your concerns with the Complaints team to investigate further and they will be in contact with you.
SC
Siphelele C's updateReviewer Update
07 Aug 2023, 13:19The bank STILL has not contacted me.
Please call me on ***
Please call me on ***
SC
Siphelele C's update07 Aug 2023, 13:19
Reviewer Update
The bank STILL has not contacted me.
Please call me on ***
Please call me on ***
Investec's replyOfficial
10 Aug 2023, 16:22I have just received feedback from the Disputes team that they have been in contact with you via email and that your account has been credited.
Investec's reply10 Aug 2023, 16:22
Official
I have just received feedback from the Disputes team that they have been in contact with you via email and that your account has been credited.