MP
Melvin P
1 reviews | Active since Mar 2023
03 Mar 2023, 14:47
Investec Keep Clients' money
Ive had foreign currency converted into Rand which Investec have held in their account, well past the Value Date, just so that they can continue making interest on MY MONEY, which should have been deposited into my Standard Bank account a week ago.
I will never use their services again. And advise anyone to stay clear of them as they are only interested in feeding their greed, and at the expense of their clients' money.
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Replies (2)
Investec's replyOfficial
03 Mar 2023, 16:06Sorry to hear about your experience with us. I have sent you an email requesting more information. Kindly respond to our email and we will escalate your concerns to the Complaints team to investigate further.
Investec's reply03 Mar 2023, 16:06
Official
Sorry to hear about your experience with us. I have sent you an email requesting more information. Kindly respond to our email and we will escalate your concerns to the Complaints team to investigate further.
MP
Melvin P's updateReviewer Update
03 Mar 2023, 18:04I hereby retract my comments and apologize for any negative criticism as a result of them. The fault and responsibility must be shared with Old Mutual's Private Client Services. Between the two of them, proper checks and balances should have been conducted. Because this was not done, it lead to a great inconvenience to me (the client), which also could have caused financial loss. Fortunately, the error has been brought to the attention of the parties concerned. I am hopeful that the matter will be resolved soon, and in favor of me, the client.
MP
Melvin P's update03 Mar 2023, 18:04
Reviewer Update
I hereby retract my comments and apologize for any negative criticism as a result of them. The fault and responsibility must be shared with Old Mutual's Private Client Services. Between the two of them, proper checks and balances should have been conducted. Because this was not done, it lead to a great inconvenience to me (the client), which also could have caused financial loss. Fortunately, the error has been brought to the attention of the parties concerned. I am hopeful that the matter will be resolved soon, and in favor of me, the client.