Investec jerk up your service

I have never felt ignored by a bank like I have in the last few weeks. Cannot get hold of people that are supposed to help. Telephone calls, emails note responded to. Promises made to fulfilled. Client's urgent requests not understood. Am I really dealing with Investec Private Bank or a bank that caters for the masses. I do understand that I may have had challenges especially being in the business during COVID-19. But these have been resolved. Decisions are made by risk team, do you think you will get feedback, nothing. I lodged a complaint a couple of weeks ago, no response. I lodged a complaint last night on the website. Now it is 14:17 and no response. I called and the contact center advised me they were communicating with the person that has been helping me, again 14:18 and no contact.

If you are going to put a statement like this on your website then you better live up to it and if you cannot then don't put it: 'We ensure that each client experience is personal and Out of the Ordinary".

My experience has been anything but the above. It has been shocking and it is going to leave me embarrassed with the promises I have made.