Investec is robbing me of my car rental money

To say am disappointed is an understatement am actually frustrated at this point. I hired a car from Avis and retured it. I am suppose to get a refund of R3650. I noticed that i didnt see my balance increase by this amount. After communicating with Avis they even sent me a slip and indicated they informed the bank to unfreeze my money. When I communicate with the bank am told so many stories😡.

First Avis didnt give the instruction to refund, 2nd Avis banked the amount its not suppose to show on my bank statement, but when i look at my statement there is no debit from Avis. I asked to get a statement where this amount is highlighted and i never got that. Mind you i am the fool who called Avis and even sent bank statement of something that not there. 3rd am told fill in a dispute form and am even told you may still not get the money !!! How?? So basically am being ****** by my bank! I can’t get any tangible information from you. You are *****ing my money live. And i even asked okay maybe it hasn’t appeared and its still to show and am told no. Can i please get my money back. And the worst par Am not getting clarity what is the mean of this?

I want my money!!