Investec has turned into a horrible customer service bank

Investec has turned into a horrible customer service bank. I would not recommend this bank to anyone, I need to close my account as soon as possible.

I app**** for a vehicle finance which was approved and I sent all documents required.

I am at the dealer trying to collect the vehicle and I am told that Investec has not issued a vehicle release note.

It’s one excuse after the other. Every second month the so called private bankers are changed without any consent or consultation nor notification, you only get to know that your private banker has changed when you email the person you think is your private banker.

When you call the so called private bankers they are no where to be found.

That’s how horrible Investec customer service has become!