Investec has lost the plot.
For the past 3 months, I have been trying to close my 3 accounts with investec. 9 emails later and no effort from the "private banker". It verifies my reason for moving away from investec to FNB/RMB. Service is non existent, Investec shows zero interest in clients, fees are ridiculous, and service is appauling. I spend close to R1000 a month on fees with this institution and I can easily tell you RMB credits my fees and it 3x the bank and service.
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Investec's replyOfficial
05 Jan 2021, 12:30I'm sorry to hear this Ashlin, and that you are wanting to close your accounts with us. I have escalated your complaint to our Banking team and your private bankers. They will get in touch with you to resolve this.
Investec's reply05 Jan 2021, 12:30
Official
I'm sorry to hear this Ashlin, and that you are wanting to close your accounts with us. I have escalated your complaint to our Banking team and your private bankers. They will get in touch with you to resolve this.
's updateReviewer Update
06 Jan 2021, 22:23Further to this lack of service in delay for 3 months. In closing my accounts Investec calculated pro-rata for 10 days is the near full monthly fees. That's pretty ********* and not surprising giving the closures were requested in November 2020
's update06 Jan 2021, 22:23
Reviewer Update
Further to this lack of service in delay for 3 months. In closing my accounts Investec calculated pro-rata for 10 days is the near full monthly fees. That's pretty ********* and not surprising giving the closures were requested in November 2020
Investec's replyOfficial
07 Jan 2021, 09:41This is really not the type of client experience we aspire to. I have added this to your initial complaint and asked that the teams contact you.
Investec's reply07 Jan 2021, 09:41
Official
This is really not the type of client experience we aspire to. I have added this to your initial complaint and asked that the teams contact you.