LK
Lungi K
1 reviews | Active since Jan 2022
27 Jun 2025, 13:05
Investec has lost the personalised approach
I have been with Investec for just over a decade but they have lost what I understand to be a personal relationship. I never thought I would be in this platform to rate them as I have had good service since 2014. However last month, I app**** for vehicle finance and it toom them over 26 days to process the application. There is this new disregard for clients, my calls, emails and text messages were ignored rather often, leaving me to conclude I was not a valuable client any longer owing to a change in income.
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Investec's replyOfficial
27 Jun 2025, 13:40We understand that you are dissatisfied with the service received while attending to your request. We acknowledge that the private banking team leader has been in touch with you to clarify the reasons for the outcome.
Investec's reply27 Jun 2025, 13:40
Official
We understand that you are dissatisfied with the service received while attending to your request. We acknowledge that the private banking team leader has been in touch with you to clarify the reasons for the outcome.
LK
Lungi K's updateReviewer Update
30 Jun 2025, 15:43The issue was never the outcome of the application and to suggest that is dishonest and disingenuous of you. I was just sharing my experience about how my bank took a month to process the application (regardless of the outcome). The delays have not been explained and to come to this platform and suggest that was addressed is unfortunate. I have banked with you since 2014 and never have I experienced this service.
LK
Lungi K's update30 Jun 2025, 15:43
Reviewer Update
The issue was never the outcome of the application and to suggest that is dishonest and disingenuous of you. I was just sharing my experience about how my bank took a month to process the application (regardless of the outcome). The delays have not been explained and to come to this platform and suggest that was addressed is unfortunate. I have banked with you since 2014 and never have I experienced this service.