Investec does not follow up on Hello Peter promises

Item: Investec
Rating: 1
Author: De N

Investec copies and pastes stock replies to Hello Peter complaints, and their replies go nowhere.

I've lodged three complaints, after which I'd been promised that they would reply. The same reply, for each complaint.. with no contact for any of them.

Helpful (0)

Replies (4)

De N's updateReviewer Update

29 May 2019, 12:31

Dear Investec: If this is going to be your reply, don't bother

Hi De Villiers, I am sorry to hear that no one has been in contact with you. You will be contacted regarding the status of your account

I've got that empty promise already.

De N's update29 May 2019, 12:31

Reviewer Update

Investec's replyOfficial

29 May 2019, 12:57

Hi De Villiers, you will be contacted today regarding this.

Investec's reply29 May 2019, 12:57

Official

Hi De Villiers, you will be contacted today regarding this.

Investec's replyOfficial

29 May 2019, 13:58

Hi De Villiers, your account has been closed and payment has been made.

Investec's reply29 May 2019, 13:58

Official

Hi De Villiers, your account has been closed and payment has been made.

De N's updateReviewer Update

23 Jul 2021, 08:20

I just received a notification that the account has not been closed, it is merely inactive at Investec.

De N's update23 Jul 2021, 08:20

Reviewer Update

I just received a notification that the account has not been closed, it is merely inactive at Investec.