KS
Kaylene S
1 reviews | Active since Jan 2016
17 Apr 2024, 15:54
Investec Card Issue
Investec has been down twice in the space of a week. My card was declined because of this. The first occasion on the 12 April 2024 took about 3 hours to resolve. I could not use my card nor the ATM to draw out cash. It was an apparent issue with the VISA terminals. It happened again on the 17 April that my card was declined due to the same issue.
In cases were a purchase cannot be returned, like filling fuel, I was advised by the customer service agent to then make another plan for payment!
These issues should not be happening so often, if at all!
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Investec's replyOfficial
17 Apr 2024, 16:03Sorry to hear about your experience with us in this instance Kaylene, this is not the type of service we pride ourselves on. This was a technical system issue we have been experiencing nation wide at the time. This will be escalated through to our complaints team to investigate further and they will reach out to you accordingly.
Investec's reply17 Apr 2024, 16:03
Official
Sorry to hear about your experience with us in this instance Kaylene, this is not the type of service we pride ourselves on. This was a technical system issue we have been experiencing nation wide at the time. This will be escalated through to our complaints team to investigate further and they will reach out to you accordingly.