Investec - Big Let Down

Investec has no customer service at all, with "Private Bankers" not bothering to return e-mails and/or answer queries. I see that other clients have also complained about not receiving feedback/service. After reading some of the reviews on this site, and feedback from fellow colleagues/professionals, it seems the bank is not what it used to be. Another lesson learnt is that the banking sector in South Africa needs to urgently revolve. Most of the major banks are not geared up to service the changing profile of their clients (and how they structure their transactions).