Investec Bank - Trust distroyed.

Invested Private Banking client since the late 1990s. I happily pay the (steep) monthly service fees for the access to private banker and 24/7/365 direct access to help centre. Use the account for my personal banking, not the day to day family account. This Saterday started getting SMS msgs that my card declined (online subscriptions). Log into the App (which I do maybe once very 3 months) - get a update FICA notice popup, which I then do. On submission, notification that my account ins locked and will be unlocked in 2 businessdays, if Fica docs acceptable. (This is the end month (April) 3 day long weekend!!!) No issue...will call the 24/7/365 call center. - 3 x tries to get authenticated, gets worse from there - Informed that account locked due to outstanding FICA. (not ****...the app said so) - Several mails apparently sent (I have 1200 odd mails from Invested in my mailbox, apparently I should have picked out the 2 actionable mails from the rest of spam - infact so much spam, all Invested mails directed to "Junk") - If I logged into App, it would have received popup (I dont really use the app) - No support personnel from Investec FICA team available over public holidays/weekend, issue will be resolved in 2 business days, next week. (uhm...that is what the app said)

When asked why my personal banker did not contact me if there is a problem with my account, answer was this is a separate department, my banker was not informed and cannot assist (So why am I paying for a personal banker? or private banking service), but he will contact me on 1st business day. (Spoiler alert, he did not..I had to contact him)

Message to Investec: Personal Banking is about trust and 24/7/365 assistance. You have proven you a) cannot be trusted to even make a phone call or send sms b) Your 24/7/365 is a myth. In all the interactions, the Investec personnel was quite blasé about a account being frozen "sorry for the inconvenience". Having a bank account suspended is NOT AN INCONVENIECE!