NS
Nolitha S
1 reviews | Active since Sept 2023
26 Apr 2024, 17:22
Investec bank is the worst bank!
I have been a faithful customer of Investec for many years. I have even brought in a number of new people and new business to join Investec. I am appalled by the poor customer experience I have received lately. What is even worse is that even after my complaints, nothing has been done to resolve the matter. I am frustrated and fed -up. I dont wish this type of poor treatment even to my worse enemy.
Its time for me to switch myself and all my assets to a trustworthy bank that will give me excellent treatment. A bank where I will see value for money. I am tired of paying extremely high fees for nothing!
Helpful (0)
Replies (3)0
Replies (3)
Investec's replyOfficial
27 Apr 2024, 11:05We are really sorry to hear about your experience with us in this instance Nolitha, this is not the type of service we pride ourselves on and uphold ourselves to. Provide us with more details regarding this issue and who you have interacted with as this will be escalated through to our Complaints team to investigate further and they will reach out to you accordingly. We would like to have this matter resolved as best as possible and provide you with accurate feedback.
Investec's reply27 Apr 2024, 11:05
Official
We are really sorry to hear about your experience with us in this instance Nolitha, this is not the type of service we pride ourselves on and uphold ourselves to. Provide us with more details regarding this issue and who you have interacted with as this will be escalated through to our Complaints team to investigate further and they will reach out to you accordingly. We would like to have this matter resolved as best as possible and provide you with accurate feedback.
NS
Nolitha S's updateReviewer Update
29 Apr 2024, 16:11I logged a complaint with the complaints team last week and no one has contacted me from that team .
Basically, I have interacted with various members from Investec and have reported my complaints several time and till this day, no one has gotten back to me.
I have made several calls requesting feedback and none of them have been fruitful. I am extremely frustrated and fed up! Why am I paying such high fees?
Basically, I have interacted with various members from Investec and have reported my complaints several time and till this day, no one has gotten back to me.
I have made several calls requesting feedback and none of them have been fruitful. I am extremely frustrated and fed up! Why am I paying such high fees?
NS
Nolitha S's update29 Apr 2024, 16:11
Reviewer Update
I logged a complaint with the complaints team last week and no one has contacted me from that team .
Basically, I have interacted with various members from Investec and have reported my complaints several time and till this day, no one has gotten back to me.
I have made several calls requesting feedback and none of them have been fruitful. I am extremely frustrated and fed up! Why am I paying such high fees?
Basically, I have interacted with various members from Investec and have reported my complaints several time and till this day, no one has gotten back to me.
I have made several calls requesting feedback and none of them have been fruitful. I am extremely frustrated and fed up! Why am I paying such high fees?
NS
Nolitha S's updateReviewer Update
29 Apr 2024, 16:58furthermore, I have reached to the person in the complaints team and they did not resolve my issue. Instead, they told me to log ANOTHER complaint and complain about the way the complaint was handled.
That doesn't make sense ! Please give me the details of the person managing the complaints team- I can not be treated this way !
That doesn't make sense ! Please give me the details of the person managing the complaints team- I can not be treated this way !
NS
Nolitha S's update29 Apr 2024, 16:58
Reviewer Update
furthermore, I have reached to the person in the complaints team and they did not resolve my issue. Instead, they told me to log ANOTHER complaint and complain about the way the complaint was handled.
That doesn't make sense ! Please give me the details of the person managing the complaints team- I can not be treated this way !
That doesn't make sense ! Please give me the details of the person managing the complaints team- I can not be treated this way !