Inept, uncommunicative and deceit***
<p>I repaid our bond with Investec into the same account that I have used for 10 years. THis time, they blocked the money paid to them and after telephonhing them for the last two weeks and asking them to release the funds they are now returning the funds yet refusing to provide any evidence or proof. I am left paying bank fees, accruing interest and Investewc staff atre refusing to return calls or allow me to log an official complaint. E mails are ignored, telephone calls go unanswered and I am beyond frustrated. All I want to be is "bond free" - a status that Investec is standing in the way of.</p>
Hi Rosemary, we are sorry to hear about your experience. Your query has been escalated to the relevant team. If you have any further questions please let us know.
Hi Rosemary, we are sorry to hear about your experience. Your query has been escalated to the relevant team. If you have any further questions please let us know.
I asked for my complaint to be escalated to the complaints department much earlier today - no response.
I e mailed the complaints department only to find the e mail address in your complaints procedure is now inoperative.
Investec is THE most unresponsive bank I have ever had the misfortune of dealing with . No one ever does what they say they will and further more you refuse clients access to managers or customer relations staff.
It is one roundabout of useless staff empowered to do nothing other than mouth platitudes.
I asked for my complaint to be escalated to the complaints department much earlier today - no response.
I e mailed the complaints department only to find the e mail address in your complaints procedure is now inoperative.
Investec is THE most unresponsive bank I have ever had the misfortune of dealing with . No one ever does what they say they will and further more you refuse clients access to managers or customer relations staff.
It is one roundabout of useless staff empowered to do nothing other than mouth platitudes.
I am truly sorry to hear that, that has been your experience with us.
Please confirm a convenient time for us to contact you tomorrow to discuss the way forward in resolving your query.
We are aware of the details of your query. If you would like to mention anything further before we call tomorrow, please feel free to email ***.
Kind regards
I am truly sorry to hear that, that has been your experience with us.
Please confirm a convenient time for us to contact you tomorrow to discuss the way forward in resolving your query.
We are aware of the details of your query. If you would like to mention anything further before we call tomorrow, please feel free to email ***.
Kind regards
10h30 on Tuesday will be the best time.
10h30 on Tuesday will be the best time.
PLease use ********** as my cell phone has an incomimg call prpoblem. I am waiting for your call
PLease use ********** as my cell phone has an incomimg call prpoblem. I am waiting for your call
Hi Rosemary
We have been trying to call you on the number you initially provided. We cannot view the new number you have sent us as it is on a public platform.
Please can you send us your alternative number to ***
Thanks
Hi Rosemary
We have been trying to call you on the number you initially provided. We cannot view the new number you have sent us as it is on a public platform.
Please can you send us your alternative number to ***
Thanks
I have just received a call from Mark Miller so I am trying to give him the time he needs to resolve this. Thank-you
I have just received a call from Mark Miller so I am trying to give him the time he needs to resolve this. Thank-you
Let us know if we can assist with anything further.
Let us know if we can assist with anything further.