EC
Eduan CronjAA(C)
1 reviews | Active since Mar 2015
14 Nov 2021, 09:49
Horrible customer service
Investec charges R550 per month for private banking services. My private banker redirects paying clients to a call center where you have to wait 30 mins for some *********** fool to answer the call. Feedback is not being provided on a timely basis. Is this what one can expect when paying R550 per month compared to less than half that for nearly all other banks' fees? Investec is a joke compared to others banks' private banking services
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Replies (2)
Investec's replyOfficial
14 Nov 2021, 11:36Hi Eduan, I am sorry to hear that. This is not the service experience that we pride ourselves on. I have escalated your feedback and we will be in contact with you.
Investec's reply14 Nov 2021, 11:36
Official
Hi Eduan, I am sorry to hear that. This is not the service experience that we pride ourselves on. I have escalated your feedback and we will be in contact with you.
EC
Eduan CronjAA(C)'s updateReviewer Update
14 Nov 2021, 12:49You must be joking... They guy said the same thig last week Thursday. I will be very surprised if you actually get back to me. You must have extremely low standards if you pride yourselves on your customer service!
EC
Eduan CronjAA(C)'s update14 Nov 2021, 12:49
Reviewer Update
You must be joking... They guy said the same thig last week Thursday. I will be very surprised if you actually get back to me. You must have extremely low standards if you pride yourselves on your customer service!