DG
DCA G

1 reviews | Active since Aug 2019

15 Aug 2019, 12:47

Failure to respond since Jan 2019

Since January 2019 we have been struggling with Investec with one of our estate late cases. Investec needs to cancel a IRP5 for the period of 201202,and this must be confirmed and submitted to SARS, but up until today this still does not show on the SARS system as cancelled. According to SARS this still needs be submitted as it shows an amount.We just need this Ceritificate number to be cancelled and proof send to our offices that this was done.

0
Replies (17)
Investec
Investec's reply15 Aug 2019, 13:31
Official
Hi Marilize, I apologise for the inconvenience that this has caused. Please email us the most recent statement from the executor at your earliest convenience. I have been following up with the team and they in the process of resolving this. 
DG
DCA G's update27 Aug 2019, 13:33
Reviewer Update
Good Day.
We are still waiting on your feedback regarding this estate.
Investec
Investec's reply27 Aug 2019, 14:21
Official
Hi Marilize, we're following up with the teams involved and we will get back to you as soon as possible. 
DG
DCA G's update04 Sept 2019, 10:45
Reviewer Update
Good Day.
We are still waiting on your feedback regarding this estate. (Kapp, JF)
Investec
Investec's reply04 Sept 2019, 11:06
Official
Hi Marilize, I am following up with Investec Asset Management for you. 
Investec
Investec's reply05 Sept 2019, 09:34
Official
Hi Marilize, I believe that the Estates Division from Investec Asset management was in contact with you yesterday and are assisting you with your queries. 
DG
DCA G's update11 Sept 2019, 15:12
Reviewer Update
Good Day
This is just a follow up on our complaint regarding the estate Kapp,JF. We just need this Ceritificate number to be cancelled and proof send to our offices that this was done.
Investec
Investec's reply11 Sept 2019, 16:05
Official
I have asked our Estates Division to give you a call. I'm sorry that this hasn't been resolved.
DG
DCA G's update20 Sept 2019, 12:08
Reviewer Update
Good Day
This is just a follow up on our complaint regarding the estate Kapp, JF. We just need this certificate number to be cancelled and proof send to our offices that this was done.
DG
DCA G's update25 Sept 2019, 14:39
Reviewer Update
Good Day, this is just a follow up on our complaint regarding the estate Kapp, JF. We just need this certificate number to be cancelled and proof send to our offices that this was done.
Investec
Investec's reply25 Sept 2019, 15:02
Official
I will follow up on this and ask our Estates Division to get in touch with you. 
DG
DCA G's update02 Oct 2019, 13:36
Reviewer Update
Good Day, this is just a follow up on our complaint regarding the estate Kapp, JF. We just need this certificate number to be cancelled and proof send to our offices that this was done.
DG
DCA G's update09 Oct 2019, 12:09
Reviewer Update
Good Day
Thank you for the email that was sent to us. We are now just waiting on more feedback
Investec
Investec's reply09 Oct 2019, 15:39
Official
Thank you for confirming receipt of the email. 
DG
DCA G's update17 Oct 2019, 09:02
Reviewer Update
Good Day
We are following up on this issue again. We need this matter resolved as soon as possible.
Investec
Investec's reply17 Oct 2019, 09:19
Official
Hi, I will get the team to follow up with you.
Investec
Investec's reply17 Oct 2019, 13:29
Official
I believe Investec Asset Management has been in contact with you. They are still waiting on SARS.