CG
Chris G
1 reviews | Active since Jun 2010
20 Feb 2015, 09:07
Excellent Resolution of ********** transaction
I received a text message notification only minutes after a ********** online transaction that had gone through my account. I immediately called Investec and spoke to Lisa Kruger. My card was immediately cancelled, an investigation is already underway, the transaction has been stopped and my new card is being delivered on Monday. Fantastic!<br> Compare this to my previous experience at ABSA a few years back: SMSs came 3 days late
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Investec's replyOfficial
20 Feb 2015, 15:25Hello chrisgr,
Thank you for your compliment received on 20 February 2015. It has been forwarded to the necessary parties for recognition of Lisa Kruger 's extraordinary service to you.
As a client of Investec Specialist Bank, we value your feedback. We continuously strive to improve our client experience and your comments go a long way towards vitalising our efforts, thank you.
Kind regards,
Investec Specialist Bank
Thank you for your compliment received on 20 February 2015. It has been forwarded to the necessary parties for recognition of Lisa Kruger 's extraordinary service to you.
As a client of Investec Specialist Bank, we value your feedback. We continuously strive to improve our client experience and your comments go a long way towards vitalising our efforts, thank you.
Kind regards,
Investec Specialist Bank
Investec's reply20 Feb 2015, 15:25
Official
Hello chrisgr,
Thank you for your compliment received on 20 February 2015. It has been forwarded to the necessary parties for recognition of Lisa Kruger 's extraordinary service to you.
As a client of Investec Specialist Bank, we value your feedback. We continuously strive to improve our client experience and your comments go a long way towards vitalising our efforts, thank you.
Kind regards,
Investec Specialist Bank
Thank you for your compliment received on 20 February 2015. It has been forwarded to the necessary parties for recognition of Lisa Kruger 's extraordinary service to you.
As a client of Investec Specialist Bank, we value your feedback. We continuously strive to improve our client experience and your comments go a long way towards vitalising our efforts, thank you.
Kind regards,
Investec Specialist Bank