Disgusting service

Why on earth Investec is known as an "elite" bank, I have no idea. We receive better service from "normal" banks. My husband is a chartered accountant with a phD. We wanted to move our private bank accounts as well as EIGHT business accounts, with quite a lot of money going through. It took literally months for anyone to come back to us, and after a tedious process, managed to get a personal account for my husband. Then I had to ask for permission to handle all online banking on my husband's behalf, because I do all the banking. After sending through the required documentation was sent, I had to ask after TEN days when it will be activated. With the delivery of his card, a letter came with stating that it gives him access to Bidvest or SAA Lounge at the airports. So great, last week Monday we went to OR Tambo early before our flight to make use of this. And then we must hear only my husband is allowed to go in, not me. So should I stay outside while my husband enjoys the "fantastic" perks of having a frickin Investec account????? This is such disgusting service. Needless to say, we asked for the immediate closure of his account, and will not move forward to taking over all our other bank accounts. Investec needs a serious wake-up call.