Disappointing Experience with Investec's Bond Cancellation Process

I'm extremely frustrated with the service Investec has provided to the seller of a property I'm purchasing in Kyalami. Despite the property being lodged on December 2nd, 2024, and reaching prep on December 5th, 2024, Investec has failed to respond to the bond attorneys' requests for an OK to register the property.

This delay has resulted in significant inconvenience, as I was supposed to move in last week. Unfortunately, my lease is up at my current residence, and I'm now facing uncer*****y and additional costs due to Investec's unresponsiveness.

As a buyer, I'm disappointed in the lack of communication and efficiency displayed by Investec. The seller, who is their customer, deserves better service, especially when it comes to time-sensitive transactions like property purchases.

I hope Investec takes steps to improve their bond cancellation process and communication channels to prevent similar experiences for future customers.