Despicable, Investec!

I have been with Investec for a good few years now and after being the recipient of disgustingly poor service from private banker Shani Morgan over a matter of months, contacted them to request a change in my banker. Since my complaint, sent on 10 September 2021, I have received one email on the evening of 14 September, one phone call later that week requesting information of my dissatisfaction, an “apology” and the promise that a new banker will be assigned promptly and that they will be in touch. It’s 12 October 2021, I have not received any calls or emails neither from a new banker, nor client services. The old banker is still listed on my profile as my primary point of contact, and the pathetic (non)service at Investec continues. This is what my exorbitant monthly bank fees gets me. I should be sending the Board and CEO an email today.

Dr BC