Depressed to the core

On the 19th of April 2025 I reported a ***** incidence and I have submitted everything that was required on the same day. I am so depressed because I have been doing follow ups since I do not get updates unless if I send an email then I get the same answer. Out of desperation I went as far as trying to find out from the beneficiary bank what is going on they say investec must escalate the matter to the next level of report since they say they are not getting any response from them.

This worries me because this happed a month after transition to this bank. I am now thinking about the long term relationship. I have lost so much trust. I am tired of calling and emailing I feel like I am now starting to be a pain. Is my money too little that no one is treating me like a reputable client?

Please help me I am struggling even to go through a day without thinking about this and the debts it has put me through. Stress magement is also costing me alot. I am even thinking to escalate this matter for legal intervention.