Declining CSC Service

Highly dissapointed with the quality of the CSC these days. I acutally dread calling in because i half expect that i wont get the service or answers that im looking for :-(

Its been on a decline over the last few years. That is my personal experience, from the queries that i've had... other may have experienced differently.

They used to offer solutions to problems, not just "sorry, ill let you know what the team says". I understand not everything can be solved immediately, but the thing i have raised i really beleived there was an alternative solution. There just wasnt a willingness or cability or to take that route.

Still waiting. 5 hours later, still waiting for my call back that was promised, also after calling back myself to follow up and leaving a reminder message for the call back.

Oh well