Consultants needs to be humble

I am sure a bank like Investec services their clients very well, but for potentially new clients looking to join them are treated somewhat like garbage. Your consultants are careless, arrogant attitudes, dropping the phone during conversations or transferring me to another consultant while I'm still speaking. About 3 times. No response to requests to contact me whilst all I want to know is if I can trust them with the business and capital I would like to bring to their bank as a Private banker and using their wealth investment products. Your consultants are literally turning away wealthy clients and pushing them into the hands of your competition. I've never witnessed anything like it in my life. Oh well, I tried enough to realize that Investec is not suited for me and will look elsewhere. All the best to you Investec.