CONCERNING POOR SERVICE ..REACTIVE INSTEAD OF BEING PROACTIVE

YOU NEED AN URGENT STRATEGY TO TURN YOUR CLIENT EXPERIENCE AROUND.. YOUR REVIEWS ON CUSTOMER SERVICE ARE APPALING FOR A BANK THAT IS SUPPOSED TO BE LOOKING AFTER PREMIER CLIENTS! I WONDER WHO IS HEADING YOUR CALL CENTRE , THAT DOESNT CARE ABOUT CLIENT EXPERIENCE . AT THIS RATE I DONT EVEN THINK YOU HAVE A QUALITY ASSURANCE DIVISION..LOOK AT INVESTING IN THOSE BEFORE YOU LOSE CLIENTS.. I'M A POTENTIAL CLIENT AND I MUST SAY UNFORTUNATELY I WILL REMAIN WITH MY CURRENT BANK, LOOKING AT YOUR POOR SERVICE REVIEWS!