DM
Dee M

1 reviews | Active since Aug 2018

03 Aug 2020, 16:12

Can't access my savings - Bank having cash flow problems

How a massive wealth bank like this can have a cash flow problem is absolutely BEYOND me! Getting passed around from pillar to post for what should be a chuck of change to them. My cash investment account matured days ago, but accessing my money has been like pulling out a tooth!! I've had cash investment accounts with this bank for over 10 years, when I didn't even have a transactional account with them, every time I called and asked for my matured funds I would get them without a hassle, deposited into ANOTHER bank, not even an account held by them.

Something is happening there that they are not telling us. This year has been such a nightmare to the point that I moved half my savings out to another bank just to hedge the risk of losing all of them, as irrational as that seems, I would wager it a very REAL possibility now. Trusting this bank with one's money, especially in this climate, may not be such a great idea. Something materially wrong is going on with this bank. Never thought it would even come to a point of having to write a hellopeter post, completely dumbfounded by this experience,

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Replies (1)
Investec
Investec's reply03 Aug 2020, 18:47
Official
I'm sorry to hear that you've been passed from pillar to post, Delta. I understand how frustrating that is. I've escalated this to our Cash Investments team. We definitely don’t have cash flow problems, so the team is looking into why you’ve been having issues. They will get back to you soon.