Can it even be called service?

<p>My dad passed away in 2012. Some of his investments were with Investec Asset Management. We've literally been struggling with them for the past 4.5 years to get something out of them. Submitted documents various times and every time there's something wrong. The last time I submitted documents, I mailed them through first, they confirmed that it's correct; I then submitted hard copies and didn't hear back from them in 5 MONTHS. They then came back and say it's not certified correctly (by the police), and can't even tell me why it's not correct. There's no single person to deal with on their side, it's someone else picking up the case everytime, their emails are nonsensical and not addressed to someone specifically, and so I can go on and on and on.</p> <p>We've been through the process with various other financial institutions regarding my dad's estate and they've all been paid out already, so I can in all honesty say <strong>Investec has given us the worst service of any institution that I've ever dealt with, financial or otherwise. </strong></p>