Blatant disregard for trustworthiness and customer service - STAY AWAY

<div>I am considering moving 2 home loans from my existing banks. I started a conversation with Investec in SEPTEMBER 2024 and I'm still no closer to closing the deal. I initially corresponded with a person by the name***** &nbsp;who ignored my initial request for support for 15 days. After this, I was finally able to send supporting information in March 2025 (once I was able to obtain my latest IRP5 as requested). After following up multiple times I was finally directed to a person by the name of***** who made multiple empty promises on feedback for more than 2 weeks. I eventually called their support department, lodged a complaint, and was redirected to another private banker and support person. I was comforted that the person named ***** who assisted would be able to convince me that I should move to Investec. In his absence, his colleague has subsequently also made a bunch of empty promises ("by close of business", at least 3 times - untrue) and is now requesting documents that have already been submitted in March. This bank seems to not know what is going on in their own house, and I am sceptical about moving my homes to a place that is clearly in a mess. In the meantime, ABSA bank was diligent in providing feedback DAILY and being SO patient in waiting for my final decision. All of this even before they have my money. I can just imagine how they will treat me once they have my money. Disgusting</div>