MS
Megan S

1 reviews | Active since Feb 2011

22 Jun 2023, 09:38

Bad service on property finance

A bond was app**** for on a wholly owned property on 22 March.

The bond finally registered on 20 June, 3 months later, and we were promised follow up regarding access to the proceeds by our banker. No follow up and no access to our funding 2 days later, with no reason provided for the delay. In the meantime, Investec has conveniently put through all the raising fee charges against our account already.

This follows ongoing administration issues with month-end bond instalment debits from incorrect transaction accounts.

0
Replies (1)
Investec
Investec's reply22 Jun 2023, 12:51
Official
I am truly sorry for this experience, I will take care of this and escalate this issue with all relevant teams to ensure that it is rectified. Thank you for your patience and understanding Megan, I can assure you that this level of service will not be experienced again.