NM
Nthambeleni M
1 reviews | Active since Oct 2019
28 Nov 2023, 11:53
Bad service from karabo lethale
I have been waiting for this guy to give me feed back on my registration of my house. His always avoiding my calls n if he does take my calls he always doesn't have any feed back. Its been over 3 months now and my bond is still not registered. Please allocate someone to help me n remove this guy as my banker. I am not happy at all. His not professional
Helpful (0)
Replies (5)0
Replies (5)
Investec's replyOfficial
28 Nov 2023, 12:00I'm very sorry to hear this Nthambeleni. We understand the importance of prompt communication particularly when it comes to a bond. I've reached out to your banker to get in touch with you as well as informed our Complaints team so that they can investigate and rectify this on their end. I apologize once again and hope we can provide you with a seamless banking experience going forward.
Investec's reply28 Nov 2023, 12:00
Official
I'm very sorry to hear this Nthambeleni. We understand the importance of prompt communication particularly when it comes to a bond. I've reached out to your banker to get in touch with you as well as informed our Complaints team so that they can investigate and rectify this on their end. I apologize once again and hope we can provide you with a seamless banking experience going forward.
NM
Nthambeleni M's updateReviewer Update
28 Nov 2023, 12:13Please find me someone else who will help me solve my problem, i dont wanna work karabo lethale anymore. His not professional
NM
Nthambeleni M's update28 Nov 2023, 12:13
Reviewer Update
Please find me someone else who will help me solve my problem, i dont wanna work karabo lethale anymore. His not professional
Investec's replyOfficial
28 Nov 2023, 12:22I have requested a new banker to be assigned to you as soon as possible.
Investec's reply28 Nov 2023, 12:22
Official
I have requested a new banker to be assigned to you as soon as possible.
NM
Nthambeleni M's updateReviewer Update
30 Nov 2023, 07:5548 hours later n im still waiting for someone to call
NM
Nthambeleni M's update30 Nov 2023, 07:55
Reviewer Update
48 hours later n im still waiting for someone to call
Investec's replyOfficial
30 Nov 2023, 10:56Our teams have been trying to get in contact with you to resolve this matter, they will continue until all is resolved. Please let us know when you are available
Investec's reply30 Nov 2023, 10:56
Official
Our teams have been trying to get in contact with you to resolve this matter, they will continue until all is resolved. Please let us know when you are available