Bad service

<p>I don't understand why I'm being sold a "premium" service but yet I can't get a simple response from my banker. I have been struggling with Sibusiso ever since the previous banker left. Firstly he took weeks responding to my request for an additional card for my husband and we had to incur a delivery fee because he dragged his feet about arranging this and now it's been two weeks and he hasn't responded to another matter, just feels like I'm banking with any other bank and not getting the service advertised.</p>