FA
Fanie A
1 reviews | Active since Feb 2019
06 Feb 2019, 11:14
Bad Management
As an existing customer I made new fixed deposit early December with interest payable monthly. End December - no interest. Had to phone/e-mail for payment. End January - no interest. Several phone calls/e-mails and now already 6 Feb and no payment.
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Replies (2)
Investec's replyOfficial
06 Feb 2019, 11:58Hi Fanie, I am so sorry to hear about your experience with us. I will follow up with the team. Your feedback was escalated this morning as well.
Investec's reply06 Feb 2019, 11:58
Official
Hi Fanie, I am so sorry to hear about your experience with us. I will follow up with the team. Your feedback was escalated this morning as well.
FA
Fanie A's updateReviewer Update
06 Feb 2019, 15:46NO payment yet, NO response to my feedback yet, NO feedback on you follow up. As a retired banker I am dumbstruck by your lack of concern for your clients. Should I drive up from Sedgefield to Johannesburg every month to collect my interest to save you the trouble of an EFT?
FA
Fanie A's update06 Feb 2019, 15:46
Reviewer Update
NO payment yet, NO response to my feedback yet, NO feedback on you follow up. As a retired banker I am dumbstruck by your lack of concern for your clients. Should I drive up from Sedgefield to Johannesburg every month to collect my interest to save you the trouble of an EFT?