nM
nyiko M
1 reviews | Active since May 2013
02 Jun 2022, 23:59
Bad customer service
I app**** for a home loan with Investec. Someone named Yushil Jugga sent me an email requesting for information, of which i sent immediately. She/he didn't even bother to get back to me or offer any kind of feedback.
I then decided to to call Investec and ask them for the criteria to apply for a home. The banker said Investec would consider my application.
I am so annoyed and it confirms what peoplr say about Investec and poor customer service. So appalling to be honest. Yushil Jugga doesn't understand what customer service is and she/he is painting Investec in a horrible way.
Helpful (0)
Replies (2)0
Replies (2)
Investec's replyOfficial
03 Jun 2022, 08:17 Hi Nyiko, I am so sorry to hear how disappointed you are with the service you received from us. I understand your frustration and I have ensured that I escalate this feedback.
Apologies for the inconvenience caused, we will be in contact with you soon. Thank you for letting us know.
Apologies for the inconvenience caused, we will be in contact with you soon. Thank you for letting us know.
Investec's reply03 Jun 2022, 08:17
Official
Hi Nyiko, I am so sorry to hear how disappointed you are with the service you received from us. I understand your frustration and I have ensured that I escalate this feedback.
Apologies for the inconvenience caused, we will be in contact with you soon. Thank you for letting us know.
Apologies for the inconvenience caused, we will be in contact with you soon. Thank you for letting us know.
nM
nyiko M's updateReviewer Update
08 Jun 2022, 17:04My bond application was forwarded to Mohammed Amod. He has been handling my application since Friday. Tried calling, emailing and SMSing him and there is no response from his side. I even called your contact cente. It is like i am dealing with a ghost. I have accepted that this is Investec's culture. Mediocre really.
nM
nyiko M's update08 Jun 2022, 17:04
Reviewer Update
My bond application was forwarded to Mohammed Amod. He has been handling my application since Friday. Tried calling, emailing and SMSing him and there is no response from his side. I even called your contact cente. It is like i am dealing with a ghost. I have accepted that this is Investec's culture. Mediocre really.