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shaun M
1 reviews | Active since Mar 2014
14 Feb 2019, 13:03
Bad customer service
Customer service is not up to scratch. I keep having to follow up. When documents are promised to be sent by x date, they never do and no follow up email or phone call.
Helpful (0)
Replies (5)0
Replies (5)
Investec's replyOfficial
14 Feb 2019, 13:11Hi Shaun, I am sorry to hear about your experience. You are able to retrieve your statements on Investec Online.
I will follow up with your request.
- Click ‘Menu’ on the top right of the screen
- Under ‘My banking’ select ‘Statements & Documents’
- Select ‘Bank statements’
- Select the requested date
- Select ‘Request document’
I will follow up with your request.
Investec's reply14 Feb 2019, 13:11
Official
Hi Shaun, I am sorry to hear about your experience. You are able to retrieve your statements on Investec Online.
I will follow up with your request.
- Click ‘Menu’ on the top right of the screen
- Under ‘My banking’ select ‘Statements & Documents’
- Select ‘Bank statements’
- Select the requested date
- Select ‘Request document’
I will follow up with your request.
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shaun M's updateReviewer Update
14 Feb 2019, 13:19This has nothing to do with statements?
sM
shaun M's update14 Feb 2019, 13:19
Reviewer Update
This has nothing to do with statements?
Investec's replyOfficial
14 Feb 2019, 13:24Which documents did you request?
Investec's reply14 Feb 2019, 13:24
Official
Which documents did you request?
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shaun M's updateReviewer Update
14 Feb 2019, 13:31? rather just get me banker to call me....
sM
shaun M's update14 Feb 2019, 13:31
Reviewer Update
? rather just get me banker to call me....
Investec's replyOfficial
14 Feb 2019, 13:36Thank you, I have contacted your private banker and asked her to give you a call.
Investec's reply14 Feb 2019, 13:36
Official
Thank you, I have contacted your private banker and asked her to give you a call.